Privacy Policy

Introduction

This Privacy Policy describes how SRI SAKTHI DAIRY FOODS and its affiliates (collectively "SRI SAKTHI DAIRY FOODS, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.mithas.net.in/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
• Sensitive personal data such as bank account details, credit or debit card information, or biometric data, collected with your consent and in accordance with applicable law.

We may also track your behavior, preferences, and other information that you provide on our Platform.

Usage

We use personal data to provide the services you request and to assist sellers and business partners in handling and fulfilling orders. Other purposes include:

• Enhancing customer experience
• Resolving disputes and troubleshooting problems
• Informing you about offers, products, services, and updates
• Detecting and protecting against error, fraud, and criminal activity
• Conducting marketing research, analysis, and surveys

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates, as well as with third parties such as sellers, business partners, and service providers. Disclosures may also be made to government agencies or law enforcement as required by law.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or misuse. However, the transmission of information over the internet is not completely secure, and users must ensure the protection of login and password records.

Data Deletion and Retention

You can delete your account by visiting your profile settings. We retain personal data for no longer than necessary for the purpose it was collected, unless required by law or for legitimate purposes.

Your Rights

You may access, rectify, and update your personal data directly through the Platform functionalities.

Consent

By using our Platform, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. You can withdraw your consent by contacting our Grievance Officer.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Please check for updates and changes.

Grievance Officer

Miss. Vinodhini
Sales & Support
SRI SAKTHI DAIRY FOODS
NO: 13/1, NSR STREET VELLAVEDU
CHENNAI - 600124
+91 8925622701
Time: Monday - Sunday (9:00 - 18:00)